Some clients either have only one person that requires training, or opt for the extra benefits that flow from one on one training. Others require group training.

  Training can cover any, or all of these:

• Credit Management Principles
• Credit Policy Implementation
• Credit Systems Management
• Improving Client Goodwill
• Contact Management
• Telephone Debt Collection Skills
• Personal Debt Collection Skills
• Personal Development
• Goal Setting

  Some of the benefits from our training:

• Your cash flow improves
• Avoid future problems
• Improve client goodwill
• More efficient use of resources
• You & your staff learn, retain & do more due to our training methods
• You will have the confidence to deal with almost any excuse for non-payment
• You will discover how to negotiate with debtors and not alienate your customers - thus losing goodwill
• You will learn how to emphasise the benefits of payment rather than the consequences of non-payment, which helps to maintain rapport with your clients
• You will be able to use powerful words, phrases and techniques to ensure your success
• Improve payments from large, powerful and significant clients without losing or alienating them
• You will overcome excuses and other delaying tactics
• You will learn how to deal with complaints and disputes which cause delayed payment
• You will become more decisive and assertive
• You will develop persuasive skills
• My training also leads to flow on benefits in other tasks you perform
• I am very focussed - on helping you get better results
• I come to you - convenience and relevance
• Experienced debt collection staff also benefit
• Collect more money from debtors faster, more often, with less cost and stress!

My most popular training is Telephone Debt Collection Skills

My focus is upon assisting you to correct existing problems, prevent recurrence and improve ongoing methods. You will benefit from my experience and problem solving ability. Often in business, as in life, the "doing" is the hard part - my consultancy addresses this issue so that improved results are obtained on a consistent basis.

Attendees at my training sessions find that in addition to debt collection techniques they also benefit from exposure to better thinking skills which help them in their other work, and also their personal lives. One of the keys to gaining the attention and interest of attendees is that they realise that the training will not only help them with their work, but also personally. Since people naturally absorb and act on things of self interest, this improves the training markedly. The key focus of the training is of course debt collection - these other points are an underlying thread.

More detail onhow we make a difference and help business dramatically improve debt collection without harming goodwill:

I  focus on and deal with the root causes of debtor ledger related cash flow problems. My solutions address key systems with a focus on results and workability, and attitudes - because actions flow from thoughts and change needs to be addressed at the level where it will last.

"Alex Webley is a counsellor, and a "streetwise" creative entrepreneur with in-depth experience as a debt collector, Private Investigator, sales manager and trainer. These aspects, mixed with a very diverse life experience and a poor early start in life, mean that Alex is able to help people obtain strikingly different results. Alex has been in a far worse place than most people and not only came out of it, but actually turned it all into a positive and used the experience to help him become more successful. He knows what really works from practical experience, not reading a text book."

When I train staff in collection techniques, not only do I show them how to collect debt, but to do it in such a way as to retain, and in some cases improve, client goodwill (not your average debt collector!). Because of how I have designed and actually deliver your training, staff  retain more and go on to become doers. One of the reasons for this is that I show them the benefits in the training for them in ways which appeal to their sense of "what's in it for me" - they then pay much more attention and soak up the information because it is "positively emotionally charged" for them. Trainees receive key thinking skills which besides helping them collect debt more effectively, also help in their other work, including their ability to relate to other staff members. They also benefit in their personal lives too.

My  training is not complicated or hard to understand, though some aspects are profound. I know how to help people break free from limitations in their thinking - good for them, good for their employer.

Need someone to collect your debts?